--- title: "My AskAI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about My AskAI Software - reviews, pricing plans, popular comparisons to other Artificial Intelligence products and more." source_url: "https://www.capterra.com/p/10006737/My-AskAI/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # My AskAI Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) My AskAI ## What is My AskAI? My AskAI is the most affordable AI customer service agent, integrated with Zendesk, Intercom, Freshdesk, HubSpot, and Gorgias. It’s live 24/7 with instant answers. Set up in minutes—no developers. Trained on your help center, knowledge base, website, and live customer data so customers get answers. When it can’t, it hands off to your team, boosting CSAT and retention. • >5x cheaper than native AI options ($0.10 per ticket) with equal or better quality. • Improves by finding knowledge gaps and auto-drafting new answers from past tickets. • Fully control brand, tone, and handover scenarios with configurable guidance. • Automate complex tasks (refunds, KYC, seat management, address changes, more). • Use it internally via private notes or our copilot extension. On average, 75% of conversations are resolved by our AI across hundreds of eCommerce, SaaS, and marketplace businesses—saving thousands of hours. Reduce support requests overnight with My AskAI. ## What is My AskAI used for? [Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Virtual Assistant](https://www.capterra.com/virtual-assistant-software/)[AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/) Top alternative Featured Overall rating Based on 82 user reviews Reviews sentiment Positive 94% Neutral 4% Negative 2% Starting price $149 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for My AskAI?[Manage this product listing](https://www.g2.com/products/my-askai/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### My AskAI 4.5 (82) VS. [4.7 (32)](https://www.capterra.com/p/10031687/Text/reviews/) Starting Price $149 Flat Rate, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (82) Ease Of Use 4.8 (8,160) Value For Money 4.5 (67) Value For Money 4.4 (8,034) Customer Service 4.7 (61) Customer Service 4.7 (7,756) ## My AskAI alternatives [VideoExpress](https://www.capterra.com/p/10019949/VideoExpress/) [4.7 (8,160)](https://www.capterra.com/p/10019949/VideoExpress/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10019949/VideoExpress/) Highest Rated [CloneVoice.ai](https://www.capterra.com/p/10036120/CloneVoice-ai/) [4.8 (567)](https://www.capterra.com/p/10036120/CloneVoice-ai/reviews/) Starting price $148.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10036120/CloneVoice-ai/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (271)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) ## FAQs about My AskAI Overview ### What problems does My AskAI solve? My AskAI solves the problem of employees and customers searching through scattered documentation for answers by turning onboarding materials and knowledge-base files into an accessible chatbot. Small businesses, HR teams, site managers, and customer support teams benefit from faster deployment, self-service answers, branded chat experiences, and reduced internal effort to launch support channels. Answer based on 21 reviews Overview ### Which roles and teams benefit most from My AskAI? My AskAI is most used by business owners, CEOs, presidents, and directors who need fast answers from internal documents for decision-making and client communication. Product, program, and operations managers use it to locate project information, while marketing, content, and technology teams turn company knowledge into consistent responses, research, and support materials. Answer based on 82 reviews Overview ### What company size and industries is My AskAI built for? My AskAI is built for small businesses, which represent 90% of reviewers, especially SaaS, eCommerce, and marketplace companies. Top reviewer industries include Education Management (10%), Accounting (9%), and Computer Software (9%). It helps customer service teams handle generic tickets, with 88% of reviewers using it for artificial intelligence. Answer based on 82 reviews Features and Usability ### What are the key features of My AskAI? My AskAI includes a chatbot that answers questions using natural language processing and machine learning. Users can train it with content from multiple data sources, including uploaded documents, and provide responses in multiple languages. Workflow automation supports document-based setup and ongoing knowledge management. Answer based on 38 reviews Pricing ### How much does it cost and what fees or limitations are included? My AskAI starts at $149 per month for the Pro plan, including one team seat and 1,000 conversations monthly; Enterprise costs 999 per month. A free trial is available, though reviewers cite time limits and a three-document upload cap. Some consider paid pricing expensive, while others find it cheaper than alternatives. Answer based on 16 reviews Integrations ### Which third-party tools and platforms does My AskAI integrate with? My AskAI integrates with 10 third-party tools, including Confluence, Google Drive, Dropbox, Microsoft Teams, Slack, HubSpot CRM, Intercom, and Zendesk AI. These connections support knowledge access, team communication, customer service, and CRM workflows; catalog options also include Shopify and Zapier. Answer based on 18 reviews Getting Started and Support ### What training and onboarding options does My AskAI offer? My AskAI provides live online training, documentation, and videos for teams getting started. Live online sessions support guided setup, documentation offers written reference for tasks and features, and videos give self-paced walkthroughs for learning the product. Answer based on 4 reviews Getting Started and Support ### What customer support options does My AskAI offer, and how do users rate the experience? My AskAI offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representative assistance, and chat. Users generally describe customer service as fast, helpful, and effective during setup. Some experienced early website-crawling issues, but report that the support team helped resolve them quickly. Answer based on 11 reviews Setup ### How easy is it to set up My AskAI? My AskAI gets teams up and running quickly with a simple setup process for knowledge-base chatbots. Small businesses and first-time AI users value the easy deployment, embedding, and basic customization, though package choices, backend configuration, and answer training can require extra attention. Answer based on 21 reviews ## Features AI summary Based on 5,579 Artificial Intelligence reviews Capterra data shows that buyers of Artificial Intelligence software rank the following features as their top priorities: - **Generative AI** (**35%** of reviewers rated this feature as critical) - **Data Import/Export** (**31%**) - **Natural Language Processing** (**34%**) My AskAI includes **Data Import/Export** and **Natural Language Processing**, giving teams the ability to move information in and out of the system and work with text-based inputs more effectively. However, it does not offer **Generative AI**. Instead, it provides other features that reviewers also rate as important, including **Machine Learning** (**33%**), **Chatbot** (**42%**), and **Multi-Language** (**29%**). These features help businesses automate responses, support users across languages, and improve model-driven insights, allowing teams to handle customer interactions and information workflows more efficiently. Data Import/Export 3.8 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Import and export data to and from software applications Natural Language Processing 4.4 (58) 77.59% of 58 reviewers that rated this feature as important or highly important My AskAI offers advanced NLP that helps you get accurate, human-like responses and understand user intent. Users think it makes interactions intuitive and reliable, though some mention occasional context errors and the need for better handling of ambiguous queries. Machine Learning 4.4 (44) 72.73% of 44 reviewers that rated this feature as important or highly important Enable businesses to implement machine learning algorithms on business data such as sales and revenue Chatbot 4.5 (48) 85.42% of 48 reviewers that rated this feature as important or highly important With this capability, you can easily set up and customize a chatbot that answers questions from uploaded documents. Reviewers appreciate its intuitive interface, quick deployment, and user-friendly setup, noting it’s simple to use, configure, and integrate into workflows. Multi-Language 4.4 (23) 86.96% of 23 reviewers that rated this feature as important or highly important Manage and support multiple languages Multiple Data Sources 4.3 (25) 92.00% of 25 reviewers that rated this feature as important or highly important Allows users to manage data from a number of sources My AskAI 45 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages With this capability, you can easily set up and customize a chatbot that answers questions from uploaded documents. Reviewers appreciate its intuitive interface, quick deployment, and user-friendly setup, noting it’s simple to use, configure, and integrate into workflows. Provides a channel for team members to share AI models, media files, communicate, and work together Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Initiate interactions with customers by proactively starting conversations or providing informational content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Add customized logos and colors to align with company branding Create labels for products that contain required information such as colors, sizes, dates, etc. Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Assemble applications and processes by dragging over and arranging pre-built components Intended to be used by online stores Caters to sales teams Helps understand a user's intentions/actions Track interaction history by documenting conversations for contacts Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Ability to chat online in real time Enable businesses to implement machine learning algorithms on business data such as sales and revenue Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Allows users to manage data from a number of sources My AskAI offers advanced NLP that helps you get accurate, human-like responses and understand user intent. Users think it makes interactions intuitive and reliable, though some mention occasional context errors and the need for better handling of ambiguous queries. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed and identify if they are positive, negative or neutral Allow customers/users to submit support queries and service requests Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Review data from past periods to reveal recurring tendencies and predict future performance Program systems that assist users with their daily administrative responsibilities An extended application or connector that enables users to perform additional services with their current set of tools Streamlining repetitive tasks and activities through automated and predefined workflows Get Advice We can help you find the software with the features you need. Features 4.4 (82) 4.4 Based on 82 reviews ## Pricing Value for money 4.5 (67) Free Trial [View pricing plan details](https://www.capterra.com/p/10006737/My-AskAI/pricing/) Pro $149.00 Flat Rate,Per Month It includes: - Integrate with your Intercom, Zendesk, Freshdesk inbox - Replies & handovers all within your existing support platform - Add & sync unlimited help centres, websites or documents - Connect & sync with Google Drive, Notion + many others - Guidance instructions - Answer improvement tools - Chrome Extension AI Copilot - AI customer satisfaction (CSAT) scores - Connect live user data to personalize responses e.g. recent orders - Advanced Actions & Tasks e.g. refunds, cancellations, etc. - Automatic tagging e.g. contact reason, sentiment, etc. - Custom answers - Advanced insights, analytics & alerts - Export insights & conversations - Fully multi-lingual (95+ languages) - Unlimited team seats - Private mode for internal use - Add on: API, Slack, Teams & Zapier access ($49/mo) Enterprise $999.00 Flat Rate,Per Month It includes: - Dedicated success manager - SOC-2 (Type 2) report access - Custom integrations & APIs - Custom features - Whitelabel solution / API access - Unlimited AI agents - Highest priority Enterprise support - White glove setup & onboarding - Invoice billing (monthly, quarterly, annually) - Discounted volume pricing - Everything in Pro Value for money 4.5 (67) 4.5 Based on 67 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Confluence](https://www.capterra.com/p/136446/Confluence/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (61) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (61) 4.7 Based on 61 reviews ## User reviews Overall rating 4.5 Based on 82 reviews Filter by rating Counts reflect reviews available in this feed. 5(53) 4(24) 3(3) 2(1) 1(1) Mentioned topic Recent reviews first, then most helpful Don H. Founder Used the software for: Less than 1 year ### "MyAskAI will save you time, I promise." 5.0 September 1, 2023 I work with a number of small businesses an this is a fast and easy way we can improve the on boarding process. They can quickly connect all of the onboarding documentation allowing new team members to ask questions and find the answers without search through files. Pros The ease of getting started is the best. I've tried numerous AI assistants and solutions to access your personal knowledge base. This one is the easiest to start. I was up in less than 5 minutes asking questions to the files Cons The limited number of integrations is probably the biggest issue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Tutor Used the software for: Less than 1 year ### "A decent chatbot for dcouments" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 September 11, 2023 Overall, this was a good chatbot app as it allweod a lot of documents to be uploaded. However the outputs I am not sure whether they took from 1 document by itself or via many different documents and synthesised/summary together. Pros What is unique regarding this was the fact that you could upload multiple documents (pdfs), webpages etc - in parallel. There was a limit to the number of pdf size but it was easy to manually split the pdfs in size and then upload. Some places place a limit to the number of pdfs that can be uploaded to any chatbot - but the limits here are very much generous. Documetns and webapges can have images within without need to do any formatting which made it easier. Cons The pricing was a bit more expensve than competitors. It would be better if the subscription price can be reduced if you can integrate in your own OpenAI key. The output was decent but was limited in the sense that there was very much limited ability to converse with the chatbot beyond what was output. Very frequently the chats ceased, and limited followup questioning. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Specialist Used the software for: Less than 1 year ### "Many other better options" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 February 2, 2025 Very poor, the service was down most of the time. Pros it was easy to use, but the web crawling did not work Cons they cancelled my personal account for no reason, then said I needed to use a "work" account. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Program Director Used the software for: Less than 1 year ### "Customizable, Easy-to-use Chatbot Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 21, 2023 Fantastic. I’ve experimented with several different tools. The platform offers everything I need to create tailored, engaging chatbots for my website. The chatbots have significantly improved customer interaction and experience, leading to increased sales and customer satisfaction. I've also enjoyed the efficiency and ease of use the platform provides, making it a breeze to manage and optimize chatbots. Pros I like the extreme flexibility and customization it offers. It allows you to build and personalize chatbots that perfectly fit your specific needs. Additionally, the user-friendly interface and the robust features make it an excellent tool for both beginners and experts alike. Cons It may feel a bit overwhelming for complete beginners due to the plethora of customization options. However, the platform does offer excellent customer support and detailed tutorials to help users get the hang of it quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Cardiologist Used the software for: I used a free trial ### "A partner in crime! " 4.0 August 21, 2023 Pros Being able to personalise AI according to my business and needs is an amazing tool Cons the ease of access to a vast amount of personal data and content make me feel a bit uneasy on how safe this could be in case something goes wrong Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President Used the software for: Less than 1 year ### "CPA website feedback" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 August 11, 2023 So far, I need this to improve. Customer Service responded quickly initially but then took a few days for the follow up. Pros It fulfills the novelty that I was looking for on my website. Cons It does not function great. It needs to speak the language it is spoken to and provide more answers based on the content. My first AI straight up didn't answer simple questions like, do I get taxed on a home sale when I had added the publication for home sales from the IRS website. Things like that Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Creative Used the software for: Less than 1 year ### "Very useful" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 16, 2024 Pros AskAI offers a variety of features, including answering questions, writing different kinds of creative text formats, and translating languages. AskAI is designed to be easy to use, with a simple and intuitive interface. AskAI is constantly learning and evolving, so it has the potential to become even more helpful and informative in the future. Cons Limited understanding of context and nuance: AskAI sometimes struggles to understand the full context of a question or request, which can lead to inaccurate or irrelevant responses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kamil N. Front end developer Used the software for: Less than 1 year ### "My AskAI is amazing!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 9, 2023 Large amount of data to be searchable with the help of ChatGPT. Pros Very accurate answers from my personal data. Cons Styling my Ask AI could be better with more customization features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Producer Used the software for: Less than 1 year ### "It's an okay tool perhaps made better by spending money on customization or chatbot for customers" 4.0 January 31, 2024 Pros It was easy to setup and use. I was able to dive right in. Cons It wasn't necessarily as "smart" as I needed it to be. I wanted to build a chatbot for my own research and the answers it provided were very basic and not super helpful. I was researching a complicated subject though so I am thinking this is perfect for websites and consumer/customer questions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Lead Software Engineer Used the software for: I used a free trial ### "A really great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2024 Pros easy of installation and operation + analytics Cons very time limited free trial and no lifetime free layer Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10006737/My-AskAI/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [VideoExpress vs My AskAI](https://www.capterra.com/compare/10006737-10019949/My-AskAI-vs-VideoExpress)